Cancellation & Refund Policy

At ArenaSportFan, We are committed to providing a smooth and enjoyable fantasy football experience for all our users in Australia. However, we understand that there may be circumstances where you need to cancel your participation in a contest or request a refund. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds will be processed.

User-Initiated Contest Cancellation

  • Pre-Contest Cancellation: If you wish to cancel your participation in a contest before it starts, you may do so within the specified time frame indicated on the contest page. Any entry fees paid will be refunded to your account balance upon cancellation.
  • Post-Contest Start: Once a contest has begun, cancellations are not permitted. Entry fees are non-refundable after the contest starts, as the results depend on the real-life performance of the players.

Contest Cancellation by ArenaSportFan

  • Insufficient Participants: If a contest does not meet the minimum number of participants required, ArenaSportFan reserves the right to cancel the contest. In such cases, all entry fees will be refunded to the participants.
  • Technical Issues: In the event of technical difficulties, server issues, or any unforeseen circumstances that prevent the proper conduct of the contest, ArenaSportFan may cancel the contest. Participants will be notified, and entry fees will be refunded.
  • Violation of Rules: If a contest is canceled due to a violation of our Fair Play Policy or any other rules, refunds may not be provided to those responsible for the violation.

Refund Policy

  • Eligible Refunds: Refunds are typically granted for the following reasons:
    • Contest cancellation by ArenaSportFan
    • User-initiated cancellations before the contest begins
    • Errors in billing or payment
  • Refund Method: Refunds will be credited to your ArenaSportFan account balance. You may use this balance for future contest entries or request a withdrawal in accordance with our standard procedures.
  • Non-Refundable Situations: The following situations are not eligible for refunds:
    • User disqualification due to rule violations
    • Losses based on the performance of selected players
    • Requests made after the contest has started or ended

Account Balance Withdrawal

  • Withdrawal Requests: Users may request to withdraw their account balance at any time, provided the minimum withdrawal amount is met. Withdrawals will be processed to the payment method linked to your account.
  • Processing Time: Withdrawal requests are generally processed within 3-5 business days, though processing times may vary depending on your payment provider.
  • Withdrawal Fees: ArenaSportFan may apply a nominal fee for processing withdrawals, which will be clearly communicated during the withdrawal process.

How to Request a Refund or Cancellation

  • Contact Us: If you wish to cancel your contest entry or request a refund, please contact our customer support team at [email protected] with the relevant details, including your account information, contest details, and the reason for your request.
  • Review Process: Our team will review your request and respond within 24-48 hours. We may request additional information to process your request.

Changes to the Cancellation & Refund Policy

ArenaSportFan reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our services after changes imply your acceptance of the updated policy.

Contact Us

For any questions or concerns about this Cancellation & Refund Policy, please reach out to us at [email protected].